Tokyo Convention & Visitors Bureau (hereinafter referred to as TCVB) strongly recognizes the importance of protecting the personal data of users, and is committed to protecting privacy by appropriately managing and using personal data in compliance with the "Act on the Protection of Personal Data" (PPI Act) and other related laws, regulations, and guidelines, and in accordance with the following policy.
Scope of Application
This Privacy Policy applies only to this website and does not apply to other websites linked to this one. The handling of information on linked websites is the responsibility of the respective organizations.
Collection of Personal Data
Personal data is defined as information provided to TCVB through this website that can be used to identify a specific individual, such as their address, name, telephone number, or e-mail address.
When collecting personal data through this website, TCVB will, in principle, do so based on the information provided (registered) by the user.
When collecting personal data, the purpose of collection will be clearly stated in advance.
Personal data will only be collected to the extent necessary to achieve the stated purpose.
In addition, personal data obtained in response to an inquiry will only be used within the scope of responding to that inquiry.
Scope of Collected Information
This website automatically collects information such as Internet domain names, IP addresses, and the browsing of this website. A technology called cookies is used to do this.
*About Cookies
Purpose of Use
TCVB will use the personal data it acquires for the purposes set forth below.
Provision of important notifications such as changes to the Terms of Service
Provision of information and responding to inquiries regarding the Service
For research and development of new services
Restrictions on Use and Provision of Personal Data
TCVB will not use the information it collects for any purpose other than the intended purposes or provide it to any third party, except in the case of a request for disclosure pursuant to a law or regulation, in the case of an illegal access, threat, or other unlawful act, or in the case of other special reasons.
We strongly recognize the importance of protecting personal data when using it and will do so within the scope of the purpose of use of such personal data.
In the event that the processing of all or part of personal data is outsourced to a third party, TCVB will give due consideration to the selection of the outsourced party and will make every effort to provide the necessary supervision to ensure that the information is properly managed.
Safety Measures
Collected information will be strictly managed by the website administrator, and appropriate measures will be taken to prevent leakage, misappropriation, falsification, etc.
The operation of this website may be outsourced, and appropriate measures will also be taken by the outsourcing company.
Provision of Personal Data to Third Parties
TCVB may provide personal data to third parties with the user’s consent or when permitted by law.
Disclosure, Correction, Suspension of Use of Personal Data
If TCVB receives a request for disclosure of personal data from the user or his/her representative, we will respond without delay, except in the following cases. In the event that the information is not disclosed or if the relevant retained personal data does not exist, a notification will be provided accordingly.
In the event that there is a risk of harm to the life, body, property, or other rights and interests of the individual or a third party.
In the event that there is a risk of significant hindrance to the proper execution of TCVB’s operations.
In the event that disclosure of said information would result in a violation of laws or regulations
In addition, when a request is made by the individual or their representative for the correction, addition, or deletion of retained personal data, or for suspension, erasure, or cessation of provision to third parties, TCVB will investigate and respond in accordance with laws and regulations.
For details on the documents to be submitted for disclosure requests, the procedures for making such requests, the methods of verifying whether the requester is the individual or their representative, and applicable fees, please contact the inquiry desk below.
Tokyo Convention & Visitors Bureau
Shinjuku Monolith 15F, 2-3-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
tcvbinfo@tcvb.or.jp
Inquiries
If you have any comments, questions, complaints, or other inquiries regarding TCVB's Privacy Policy or the handling of personal data, please contact the inquiry desk below.
Tokyo Convention & Visitors Bureau
Shinjuku Monolith 15F, 2-3-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
tcvbinfo@tcvb.or.jp
Revisions
TCVB may revise this Privacy Policy at its discretion. However, if procedures for revisions are prescribed under the Act on the Protection of Personal Data or other applicable laws and regulations, revisions shall be made in accordance with those laws.
Enacted: Dec 26, 2024
Last revised: Oct 7, 2025